About Us

FAQ

• What is GeoScreenshot?
  GeoScreenshot is a convenient tool which allows you to view your webpage live from hundreds of locations and over 90 countries around the world. View our complete list of supported locations here.
• What can I use GeoScreenshot for?
  GeoScreenshot can be used to test UI consistency, ensure geo-targeted content is being served and rendered properly, debug issues in other geographies, document GDPR Recital 30 compliance, monitor redirects, and in many other ways. If viewing a live screenshot of a website from other locations is useful, GeoScreeshot is the product for you!
• How can I get support using GeoScreenshot?
  You can email support at [email protected] or use our chat widget in the lower right hand corner of your screen.
• What is the difference between subscription credits and prepaid credits?
  Subscription credits are credits which are refilled on the first of the month for paid subscribers. The quantity of subscription credits provided is determined by the user's active plan. Prepaid credits are credits that are purchased on a one-time basis and are only deducted after all of a user's subscription credits have been used. Prepaid credits are not refilled monthly and do not expire.
• Can I request more locations?
  Yes. Location requests help us prioritize which future locations to add. Email your requests to [email protected].
• How is GeoScreenshot different from VPNs?
  VPNs allow a user to connect to one remote server at a time. This makes taking simultaneous screenshots in multiple geographies simultaneously nearly impossible. Switching between VPNs often requires system-wide configuration and administrative privileges further complicating their use. GeoScreenshot allows users to take simultaneous screenshots from hundreds of locations with just a few clicks.
• How do you deduct credits?
  A credit is one screenshot in one location. A credit is deducted for each unique screenshot taken, first from your subscription credits if available, then secondly from your prepaid credits once all subscription credits have been used.
• Do you save the images?
  We archive screenshots for all users with a paying subscription. These screenshots are saved in PNG format and are accessible to a logged-in user, in the 'My Account' section of the website.
• I ran out of credits, what can I do?
  You can purchase prepaid credits in the My Account section when logged in to the website. Additionally, you can upgrade your plan to receive more monthly subscription credits. If you require more credits than our plans allow, send us an email and we'll see what we can do to accommodate your requirements.
• How is GeoScreenshot different from Proxies?
  Proxies can be unreliable and often filter or alter your content. Like VPNs they are usually managed individually making it difficult or impossible to simultaneously capture multiple locations. GeoScreenshot allows users to take simultaneous screenshots from hundreds of locations with just a few clicks.
• What about Privacy?
  We keep logs of all screenshot requests and the client's browser information. We only support web pages that are publicly accessible.
• How does it work?
  We use a global cluster of headless browsers to capture pages and stream the result directly to your browser.
• How does GeoScreenshot save time / money?
  The main advantage of using GeoScreenshot is convenience and efficiency. It can save you many hours that could be wasted on toggling between providers, and re-configuration for the different resolutions, user agents, and locales.
• Do the available locations change?
  Available locations change regularly by city however we are able to maintain consistent availability for each of the metropolitan areas in which we offer captures.
• Is there a limit on screenshots?
  Since our workers capture pages in real-time, we have to use rate-limiting to prevent server overload. For anonymous users, there is a limit of 50 screenshots / day and 200 screenshots total. For registered users, the limit is based on the monthly quota. We do not have hourly restrictions.